{"id":41222,"date":"2024-03-18T15:12:22","date_gmt":"2024-03-18T12:12:22","guid":{"rendered":"https:\/\/redrockinternational.com\/?post_type=services&#038;p=41222"},"modified":"2025-06-19T15:02:04","modified_gmt":"2025-06-19T12:02:04","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/redrockinternational.com\/ma\/service\/soft-skills-maroc\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"41222\" class=\"elementor elementor-41222\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-289cc3b7 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"289cc3b7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-676bad7f\" data-id=\"676bad7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bd48698 elementor-widget elementor-widget-heading\" data-id=\"1bd48698\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Service_Client_Soft_Skills\"><\/span>Service Client | Soft Skills<span class=\"ez-toc-section-end\"><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f23f05c elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f23f05c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-62866c1a\" data-id=\"62866c1a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1df3839e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1df3839e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-5.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-5748\" alt=\"Soft skills training in Morocco\" srcset=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-5.png 500w, https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-5-300x300.png 300w, https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-5-100x100.png 100w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><span class=\"ez-toc-section\" id=\"DUREE\"><\/span>DUR\u00c9E<span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\"elementor-image-box-description\">2 Jours<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5e1e84ca\" data-id=\"5e1e84ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bac0762 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1bac0762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-1-1.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-5766\" alt=\"Soft skills training in Morocco\" srcset=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-1-1.png 500w, https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-1-1-300x300.png 300w, https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/01\/Artboard-1-1-100x100.png 100w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><span class=\"ez-toc-section\" id=\"Participants\"><\/span>Participants<span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\"elementor-image-box-description\">Max. 20<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4601dc7f\" data-id=\"4601dc7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-136d5ffd elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"136d5ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/02\/unstick-your-organisation.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-6286\" alt=\"Soft skills training in Morocco\" srcset=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/02\/unstick-your-organisation.png 500w, https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/02\/unstick-your-organisation-300x300.png 300w, https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/02\/unstick-your-organisation-100x100.png 100w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><span class=\"ez-toc-section\" id=\"Course_Format\"><\/span>Course Format<span class=\"ez-toc-section-end\"><\/span><\/h3><p class=\"elementor-image-box-description\">One-Time Course<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43c13638 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43c13638\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32a8195c\" data-id=\"32a8195c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50487fb4 elementor-widget elementor-widget-heading\" data-id=\"50487fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"TRAITER_VOS_CLIENTS_COMME_DES_ROIS\"><\/span>TRAITER VOS CLIENTS COMME DES ROIS<span class=\"ez-toc-section-end\"><\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c42824 elementor-widget elementor-widget-text-editor\" data-id=\"62c42824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours explique que le service \u00e0 la client\u00e8le signifie que les besoins du client sont satisfaits de mani\u00e8re respectueuse et compl\u00e8te. Le client peut \u00eatre interne ou externe. Cela ne signifie pas que le client obtient toujours ce qu&#8217;il veut, ni qu&#8217;il a toujours raison.<\/p><p>Ce cours abordera les \u00e9l\u00e9ments critiques du service \u00e0 la client\u00e8le et les six \u00e9tapes \u00e0 franchir pour parvenir \u00e0 une entreprise et \u00e0 des normes centr\u00e9es sur le client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ae9453f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7ae9453f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/redrockinternational.com\/ma\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67578af\" data-id=\"67578af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1924b5e3 elementor-widget elementor-widget-image\" data-id=\"1924b5e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/redrockinternational.com\/wp-content\/uploads\/2019\/02\/Screen-Shot-2019-02-07-at-1.07.15-PM.png\" title=\"Screen Shot 2019-02-07 at 1.07.15 PM\" alt=\"Screen Shot 2019-02-07 at 1.07.15 PM\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Course Model<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50f371e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50f371e9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68ae13bc\" data-id=\"68ae13bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49c5d2ba elementor-widget elementor-widget-heading\" data-id=\"49c5d2ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Decouvrez_Dautres_Cours_Bases_Sur_Le_Contenu%E2%80%8B\"><\/span>D\u00e9couvrez D'autres Cours Bas\u00e9s Sur Le Contenu...\u200b<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d51004f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d51004f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7f7cd46a\" data-id=\"7f7cd46a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62c8ec26 elementor-widget elementor-widget-heading\" data-id=\"62c8ec26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Decouvrez_comment_nous_pouvons_aider_votre_equipe_a_conquerir\"><\/span>D\u00e9couvrez comment nous pouvons aider votre \u00e9quipe \u00e0 conqu\u00e9rir !<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f29917\" data-id=\"2f29917\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f17322c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f17322c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/redrockinternational.com\/ma\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Client | Soft Skills DUR\u00c9E 2 Jours Participants Max. 20 Course Format One-Time Course TRAITER VOS CLIENTS COMME DES ROIS Ce cours explique que le service \u00e0 la client\u00e8le signifie que les besoins du client sont satisfaits de mani\u00e8re respectueuse et compl\u00e8te. Le client peut \u00eatre interne ou externe. Cela ne signifie pas que [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":36933,"parent":53404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Service Client | Soft Skills Formation - RRI","_seopress_titles_desc":"D\u00e9couvrez la formation service client de Red Rock International et offrez une exp\u00e9rience client 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