{"id":41222,"date":"2024-03-18T15:12:22","date_gmt":"2024-03-18T12:12:22","guid":{"rendered":"https:\/\/redrockinternational.com\/?post_type=services&p=41222"},"modified":"2025-06-19T15:02:04","modified_gmt":"2025-06-19T12:02:04","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/redrockinternational.com\/ma\/service\/soft-skills-maroc\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t
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Service Client | Soft Skills<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"Soft<\/figure>

<\/span>DUR\u00c9E<\/span><\/h3>

2 Jours<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"Soft<\/figure>

<\/span>Participants<\/span><\/h3>

Max. 20<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"Soft<\/figure>

<\/span>Course Format<\/span><\/h3>

One-Time Course<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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TRAITER VOS CLIENTS COMME DES ROIS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ce cours explique que le service \u00e0 la client\u00e8le signifie que les besoins du client sont satisfaits de mani\u00e8re respectueuse et compl\u00e8te. Le client peut \u00eatre interne ou externe. Cela ne signifie pas que le client obtient toujours ce qu’il veut, ni qu’il a toujours raison.<\/p>

Ce cours abordera les \u00e9l\u00e9ments critiques du service \u00e0 la client\u00e8le et les six \u00e9tapes \u00e0 franchir pour parvenir \u00e0 une entreprise et \u00e0 des normes centr\u00e9es sur le client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Course Model<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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D\u00e9couvrez D'autres Cours Bas\u00e9s Sur Le Contenu...\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Conversation<\/div><\/a>\n\t\t\t\t
Conflict management<\/div>\n\t\t\t\t
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<\/span>\n\t\t\t\n\t\t\t\tConflict management\t\t\t<\/a>\n\t\t<\/span><\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"Leadership<\/div><\/a>\n\t\t\t\t
leadership<\/div>\n\t\t\t\t
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<\/span>\n\t\t\t\n\t\t\t\tLeadership fundamentals\t\t\t<\/a>\n\t\t<\/span><\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"Soft<\/div><\/a>\n\t\t\t\t
CBT<\/div>\n\t\t\t\t
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<\/span>\n\t\t\t\n\t\t\t\tCourage to Continue\t\t\t<\/a>\n\t\t<\/span><\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t
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\"soft<\/div><\/a>\n\t\t\t\t
CBT<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tConflict Resolution\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/span>D\u00e9couvrez comment nous pouvons aider votre \u00e9quipe \u00e0 conqu\u00e9rir !<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service Client | Soft Skills DUR\u00c9E 2 Jours Participants Max. 20 Course Format One-Time Course TRAITER VOS CLIENTS COMME DES ROIS Ce cours explique que<\/p>\n","protected":false},"author":27,"featured_media":36933,"parent":53404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Service Client | Soft Skills Formation - RRI","_seopress_titles_desc":"D\u00e9couvrez la formation service client de Red Rock International et offrez une exp\u00e9rience client exceptionnelle.","_seopress_robots_index":"","om_disable_all_campaigns":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-41222","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages\/41222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/comments?post=41222"}],"version-history":[{"count":0,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages\/41222\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages\/53404"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/media\/36933"}],"wp:attachment":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/media?parent=41222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}