{"id":41229,"date":"2024-03-18T15:31:10","date_gmt":"2024-03-18T12:31:10","guid":{"rendered":"https:\/\/redrockinternational.com\/?post_type=services&p=41229"},"modified":"2025-07-28T11:41:29","modified_gmt":"2025-07-28T08:41:29","slug":"conflict-management","status":"publish","type":"page","link":"https:\/\/redrockinternational.com\/ma\/service\/soft-skills-maroc\/conflict-management\/","title":{"rendered":"Conflict management"},"content":{"rendered":"\t\t
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<\/span>Gestion des Conflits<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cette formation permet aux participants d’utiliser les bonnes comp\u00e9tences et la bonne compr\u00e9hension pour prendre en charge leur situation et obtenir les meilleurs r\u00e9sultats pour toutes les personnes concern\u00e9es. Nous pr\u00e9sentons aux participants des concepts th\u00e9oriques importants et les dotons d’un processus intuitif qu’ils peuvent utiliser o\u00f9 qu’ils se trouvent. En s’appuyant sur des concepts cl\u00e9s de gestion des conflits issus de la neurologie et des sciences sociales, nous aidons \u00e0 d\u00e9mystifier le domaine des conflits.<\/p>

Une fois que les participants ont compris les d\u00e9clencheurs et les \u00e9l\u00e9ments impliqu\u00e9s dans un conflit – et que le conflit ne signifie pas \u00eatre hors de contr\u00f4le – nous travaillons sur un processus de gestion des conflits \u00e9tape par \u00e9tape. Ce processus comprend des jeux de r\u00f4le, des exercices pratiques et des r\u00e9visions. \u00c0 la fin de la formation, les participants ont la confiance, les outils et la compr\u00e9hension n\u00e9cessaires pour mettre en \u0153uvre ces comp\u00e9tences vitales<\/a><\/strong> sur leur lieu de travail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/span>Objectifs d'apprentissage<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c0 l’issue du cours et de la mission, le responsable sera en mesure de :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tRep\u00e9rer rapidement les situations de conflit pour \u00e9viter les pi\u00e8ges<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tS'engager dans des conversations difficiles, plut\u00f4t que de les \u00e9viter, tout en maintenant la relation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSupprimer les obstacles \u00e0 un partage efficace et communiquer clairement les id\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPr\u00e9venir l'escalade des conflits par un dialogue habile<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tG\u00e9rer ses \u00e9motions de mani\u00e8re professionnelle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPrendre des d\u00e9cisions claires qui profitent aux deux parties<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    <\/span>Profil du participant<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Les conflits, les d\u00e9saccords et les conversations difficiles font partie de la vie ; ce qui compte, c’est la fa\u00e7on dont vous les g\u00e9rez. Cette formation \u00e0 la gestion des conflits s’adresse aux dirigeants et aux responsables d’\u00e9quipes commerciales qui souhaitent acqu\u00e9rir des comp\u00e9tences pratiques et efficaces et obtenir des r\u00e9sultats positifs dans ce domaine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    <\/span>Course content<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    <\/span>Day 1<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    A series of mini-activities are used to demonstrate and allow practise in applying leadership styles to different situations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    \"I found the course fascinating; it really helped me to understand what goes on underneath a conversation and gave me some really useful tools to use in difficult situations.\u202f I felt so empowered after the course and found myself dealing with situations differently!\"<\/div>\n\t\t\t\n\t\t\t\t\t\t
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    Amanda Howells<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    Business and Administration Officer - Choose Life<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Conflict, disagreements and difficult conversations are a fact of life; what matters is how you deal with them. This course is for leaders and managers of business teams in Qatar who want to learn these skills and develop consistently great results in this area.<\/p>\n","protected":false},"author":27,"featured_media":20259,"parent":53404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"0","_seopress_titles_title":"Gestion des Conflits | Soft Skills Formation - RRI Morocco","_seopress_titles_desc":"Formation \u00e0 la gestion des conflits. Obtenir des r\u00e9sultats positifs face aux conflits et aux conversations difficiles. Programme reconnu par l'ILM.","_seopress_robots_index":"","om_disable_all_campaigns":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-41229","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages\/41229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/comments?post=41229"}],"version-history":[{"count":0,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages\/41229\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/pages\/53404"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/media\/20259"}],"wp:attachment":[{"href":"https:\/\/redrockinternational.com\/ma\/wp-json\/wp\/v2\/media?parent=41229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}