Conflict management

Learn how to navigate conflict to reach a positive outcome.
Conversation to resolve problems

Course overview

This course trains participants in using the right skills and understanding to take charge of their situation and get the best results for everyone concerned. We introduce delegates to important theoretical concepts and equip them with an intuitive process for use wherever they might be. Drawing on key conflict management concepts from neurology and social science, we help demystify the area of conflict.
Once participants understand the triggers and elements involved in conflict – and that conflict does not mean being out of control – we work through a step-by-step conflict management process. This includes role-plays, practice exercises and reviews. By the end, individuals have the confidence, the tools and the understanding to implement these vital skills in their workplace.

Learning objectives

Spot conflict situations early to avoid pitfalls

Engage in, rather than avoid, tough conversations while maintaining relationship

Remove barrier to effective sharing and communicate ideas clearly

Prevent conflict from escalating through skilled dialogue

Manage your emotions in a professional way

Make clear decisions that benefit both parties

Who is it for?

Conflict, disagreements and difficult conversations are a fact of life; what matters is how you deal with them. This conflict management training course is for leaders and managers of business teams who want to learn powerful, practical skills and achieve consistently positive outcomes in this area.

Professional development

Key information

ILM recognised

Development programme


2 days

Group size


Mode of learning

Face to face - highly experiential

Live online version available

Ideal for remote workers


Flexible - hotel or your premises

"I found the course fascinating; it really helped me to understand what goes on underneath a conversation and gave me some really useful tools to use in difficult situations.  I felt so empowered after the course and found myself dealing with situations differently!"
Amanda Howells
Business and Administration Officer - Choose Life
ILM recognises course

ILM Recognised Programme

Learners can receive an ILM certificate by attending this course. Recognised internationally for their leadership, coaching and management qualifications, ILM has reviewed and approved the content of this course. 'Endorsed' programmes include an assessed element in order to receive the certificate whereas 'development' programmes not include an assessed element.

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