This course trains participants in using the right skills and understanding to take charge of their situation and get the best results for everyone concerned. We introduce delegates to important theoretical concepts and equip them with an intuitive process for use wherever they might be. Drawing on key conflict management concepts from neurology and social science, we help demystify the area of conflict.
Once participants understand the triggers and elements involved in conflict – and that conflict does not mean being out of control – we work through a step-by-step conflict management process. This includes role-plays, practice exercises and reviews. By the end, individuals have the confidence, the tools and the understanding to implement these vital skills in their workplace.
Learners can receive an ILM certificate by attending this course. Recognised internationally for their leadership, coaching and management qualifications, ILM has reviewed and approved the content of this course. 'Endorsed' programmes include an assessed element in order to receive the certificate whereas 'development' programmes not include an assessed element.