KSA
United Kingdom
United Arab Emirates
Our comprehensive course:
Customer Service
World-class service skills for every customer interaction
Our most in-demand course:
Customer Service
World-class service skills for every customer interaction
400,000+ Professionals Trained
Georgetown University
“I have worked with Red Rock for the past 3 years and have been amazed by their professionalism and creativity in planning activities. However, the reason why I prefer them to others is due to their commitment to the learning of the student.”
QatarEnergy LNG
"I would like to thank you and your team for the excellent planning, facilitation and execution of the team building exercise in our premier leadership event meeting which resulted in a very successful and engaging event."
Education Above All
"We have worked with Red Rock for organising our team build this year and, as described by our teams, it was undoubtedly one of the best we hosted over the past ten years."
Fusion Group Holding
"On behalf of our entire team who joined, I just wanted to say thank you for the great training session today, we truly enjoyed it and it definitely exceeded our expectations."
Is Your Customer Service Letting You Down?
Difficult Customers
Taking Their Toll
Your team faces angry customers daily, often without the tools or authority to resolve issues effectively.
Inconsistent
Service Delivery
Missed Business
Opportunities
Poor customer service directly impacts your bottom line, driving customers to competitors when they have a choice.
Introducing:
Customer Service
In Qatar’s competitive market, customer service can be your greatest differentiator – or your biggest weakness. This comprehensive two-day course transforms how your team approaches every customer interaction, from routine enquiries to challenging complaints.
Rather than relying on personality alone, we provide a structured methodology that gives every team member the confidence and competence to deliver exceptional service. The course breaks down customer service excellence into clear, manageable skill sets that participants practice extensively through role-play and real scenarios.
Designed for customer service practitioners, supervisors, and system designers, this course addresses both frontline delivery and the broader service design that enables success. Participants work through a proven framework that helps them:
- Define what excellence looks like for your customers
- Master the six essentials of outstanding service
- Handle difficult customers with confidence
- Build a consistent team approach to service delivery
Whether your team serves internal colleagues or external clients, this course provides the tools to transform customer interactions from potential problems into opportunities for building loyalty and driving business growth.
What Your Team Will Learn
1. Excellence Standards
Defining what outstanding customer service means for your organisation and how to consistently deliver it.
2. Managing Expectations
Setting clear expectations so customers know exactly what to expect from your service.
3. Surprise and Delight
Creating memorable moments that exceed expectations and build customer loyalty.
4. Personal Connection
Being warm, friendly and flexible to build genuine relationships with customers.
5. Recovery Skills
Owning mistakes and turning service failures into opportunities to strengthen trust.
6. Service Essentials
Getting the basics right - from professional presentation to efficient systems.
Why Customer Service is Business Critical in Qatar
In Qatar’s competitive market, customer service can be your greatest differentiator – or your biggest weakness. This comprehensive two-day course transforms how your team approaches every customer interaction, from routine enquiries to challenging complaints.
Rather than relying on personality alone, we provide a structured methodology that gives every team member the confidence and competence to deliver exceptional service. The course breaks down customer service excellence into clear, manageable skill sets that participants practice extensively through role-play and real scenarios.
Designed for customer service practitioners, supervisors, and system designers, this course addresses both frontline delivery and the broader service design that enables success. Participants work through a proven framework that helps them:
- Define what excellence looks like for your customers
- Master the six essentials of outstanding service
- Handle difficult customers with confidence
- Build a consistent team approach to service delivery
Whether your team serves internal colleagues or external clients, this course provides the tools to transform customer interactions from potential problems into opportunities for building loyalty and driving business growth.
How We Transform Service Skills in Two Days
This isn’t a lecture – it’s an intensive, practice-based experience. With at least 40% hands-on activities, participants learn by doing:
Customer Journey Mapping – Teams chart every touchpoint to identify improvement opportunities
Talking Heads Practice – Structured role-plays with peer coaching for real skill development
Challenging Scenarios – Multiple attempts at difficult situations to build confidence
Emoji Insights – Creative exercises that reveal the emotional impact of service interactions
Our 1:10 trainer ratio ensures every participant receives personal coaching throughout.
Consider the banking sector: those who excel at service capture market share, while those who don’t watch customers switch at the first opportunity. Even in monopoly situations, service quality affects customer compliance, complaint volumes, and regulatory relationships.
This course delivers measurable ROI by reducing complaint handling time, improving first-contact resolution, and building the customer loyalty that drives referrals and repeat business.
Here are the 3 core outcomes
Confidence to Handle
Any Situation
They will have a clear framework and practical skills to manage everything from routine to challenging interactions.
Team-Wide
Service Excellence
They will share a collective understanding of your service standards and how to deliver them consistently.
Fewer Complaints,
More Compliments
They will transform difficult situations into positive outcomes, reducing stress and improving satisfaction.
Why Choose Red Rock International?
Experiential, Not Just Theoretical
Your engagement is our priority. Every course is built around practical exercises and real-world application - 40% of training time is hands-on.
Qatar-Relevant, Globally Informed
Our content is rooted in international best practice, but tailored with local examples, culture, and context in mind.
Practical Tools, Immediate Use
We equip participants with simple frameworks they can use the next day - whether it’s leading a team, planning a project, or giving feedback.
Delivered by Premium Trainers
All of our facilitators are seasoned professionals - not just presenters. They bring real leadership experience and know how to create an engaging, supportive space.
Utilise our Premium Trainers to Deliver in Arabic or English
We have worked with 900+ companies and trained over 400,000+ people, from C-suite execs to frontline teams.
Working with us in 3 easy steps
Contact Us
Contact us for a proposal. We’ll assign you a project manager and they’ll get straight to work on the details.
Day of the Training
Instant Impact
From the day after the training, you’ll see a transformation in your team’s behaviour.
