ILM Level 2
Ideal for team members preparing to take on leadership responsibilities.
Overview
Boost the performance of team members and help them transition from working in a team to leading a team. ILM Level 2 supports practising team leaders at the beginning of their journey to be more effective and confident in their roles. We partner with ILM (Institute of Leadership and Management) to provide high-quality, internationally recognised leadership and management qualifications. These qualifications provide recognition for the learner’s work and enhance motivation.
Who is it for?
- Team members that are preparing to take on leadership roles
- Rising talent with leadership potential
- Existing leaders who need additional leadership training
Choose between the complete Certificate or the compact Award
The Level 2 Certificate covers all nine available modules. If budget or time is limited, the Award offers a shorter qualification that includes three of the eight units.
Certificate
The skills and knowledge you need to tackle the role with confidence.
- 9 modules
- 2 days per module
- 8 conversational assessments
- 6 - 12 months
Award
A compact programme giving you the skills you need to lead, organise, and motivate a team.
- 3 modules
- 2 days per module
- 3 conversational assessments
- 2 - 4 months
Key features of a programme
40%
experiential
When we say our content is experiential, we actually mean it – 40% of the training time is dedicated to hands-on activities.
Conversational assessments
Our assessments are conducted through professional conversations, providing real-time feedback and personalised insights.
2-days per
module
Dive deep into each module for long-term learning and growth, by choosing a programme schedule that works for your team.
Designed for a
Qatar context
Our designers craft clear, concise, and effective content tailored to the Qatar context, ensuring an optimal learning experience.
How this programme will benefit your organisation
From accelerating performance and maintaining talent to fast-tracking rising stars and achieving international recognition, our programme is designed to equip your organisation with the tools and talent needed to thrive in today’s dynamic business landscape.
Accelerate performance
Through targeted training, your employees will acquire skills to effectively lead teams, streamline processes, and capitalise on opportunities. This will accelerate productivity and create a culture of continuous improvement, ensuring long-term success in today's business environment.
Retain talent
Support your talent by offering appealing development opportunities. Your employees will gain valuable skills that enhance their long-term effectiveness. This investment in talent not only ensures ongoing growth but also creates a workplace culture that values and retains skilled professionals.
Fast-track rising stars
Empower your emerging talent by investing in their development to lead your business in the future. By identifying and nurturing rising stars within your organisation, you will secure their commitment and ensure a pipeline of capable leaders ready to drive your business forward.
International qualification
Gift your managers an internationally recognised ILM training qualification. This certification enhances their professional credentials and demonstrates your commitment to global standards. It also opens up new opportunities and connections worldwide, helping both your managers and your organisation to grow.
ILM Level 2 modules
The Level 2 Certificate will cover all nine available modules. For the Level 2 Award, only the first three modules will be covered.
1. Methods of communication in the workplace
Build your understanding of effective communication to increase your impact at work. You will learn to identify the most appropriate communication method for different situations. Practical exercises illustrate the barriers to good communication and how to overcome them, equipping you to give and receive messages with clarity.
2. Understanding effective team working
Discover the principles of effective team working. The performance of modern organisations relies on the ability of people to work well together in teams. Learners will gain a deep understanding of team dynamics through meaningful activities, including how teams develop, the roles played by different members, and how to create and maintain an effective team.
3. Developing yourself as a team leader
Learn how to continuously develop your capabilities as a team leader. You will deepen your understanding of the team leader’s role and through leadership experiences, will increase self-awareness. Improve your ability to give and receive impactful feedback, and gain the tools and confidence needed to manage your own development.
4. Setting team objectives in the workplace
Improve team performance through effective objective setting and time management. Well-defined team objectives focus the collaborative efforts of team members and align them with the organisation’s needs. You will develop crucial skills in setting effective objectives and using them to monitor and enhance performance.
5. Meeting customer needs
Ensure that your organisation is focused on meeting your customers’ needs. Successful organisations are truly customer-focussed, recognising the critical role of front-line employees, supported by the entire organisation. This module develops an understanding of effective customer care principles and explores how to not only satisfy but delight your customers.
6. Induction & coaching in the workplace
Equip existing or aspiring team leaders to help individuals reach their potential. The relationship between a team leader and their direct reports is crucial to the performance and well-being of individuals—and, by extension, to the organisation’s success. Learners will acquire and practice effective techniques for onboarding new starters and supporting their growth and development.
7. Improving performance of the work team
Learn how to motivate your team to raise performance. This module builds an understanding of motivation and how to apply sound principles to achieve team goals, aligned to organisational strategy. You will learn how to recognise and address issues of underperformance and apply a tried-and- tested theory of motivation to achieve tangible results.
8. Communication with people outside the work team
Understand how to use your communication skills to build effective stakeholder relationships outside your team. This module will enable existing or aspiring team leaders to develop and practice a range of communication skills, learning how to use them to promote effective collaboration and build positive relationships with customers and colleagues.
9. Managing workplace projects
Apply simple tools to deliver a workplace project effectively. Any planned change in the workplace with a defined beginning and end can be considered as a project. The ability to make a business case for such a project, deliver it on time and within budget and then evaluate its impact is a very valuable skill set. Learn straightforward and effective project management tools and apply them to make a difference in your organisation.
Case study - Hamad Medical Corporation
Hamad Medical Corporation asked Red Rock International to develop and deliver a leadership development programme for its Qatari senior security supervisors in Arabic. The programme was customised to meet the group’s learning requirements and incorporated an ILM Level 3 Award. RRI developed sector specific exercises and case studies to enhance the learning experience.
Delegates who completed the Level 3 Award advanced to an ILM Level 3 Certificate and a new intake of staff preparing for leadership roles was inducted into a one-year Level 2 Certificate programme.
Survey results:
are now more enthusiastic about their job
felt that their work relationships had improved
started that the quality of their work has improved
feel competent to solve problems and make decisions
found the experiential activities useful and relevant
Working with Red Rock International in 4 simple steps
Our process can be broken down into 4 simple steps:
1. Free
consultation
We work with you to understand your needs, budget and time frame. We will then provide you with an initial proposal and quotation.
2. Planning
& design
A dedicated Project Manager will work with you to schedule and plan training delivery while our design team work to tailor the programme to your needs.
3. Deep
learning
Our trainers then take over and execute a truly remarkable experience for you and your team, ensuring active participation and deep learning.
4. Energised
office
Apply your acquired skills to make a real-world impact. Your team will return to work feeling empowered to boost productivity and drive results.
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