This course builds knowledge and understanding of how to develop and maintain effective working relationships in both formal and informal contexts. The role of open communication in creating effective working relationships is covered as well as the range of behaviours that can build or destroy trust. Participants explore the characteristics of groups and teams, using recognised models and theory of group formation as well as examples from within the workplace. Participants will learn how to identify team roles and understand their uses and implications from the perspective of a manager. We unpack tools that enable participants to gain skills in building a balanced team to achieve objectives.
Following the completion of the course and assignment, the leader will be able to:
- Explain the benefits of effective working relationships in developing and maintaining the team
- Describe behaviours which could develop and maintain trust at work
- Explain the role of communication in developing effective team working
- Explain the differences between a group and a team
- Describe the stages of an established model of group formation
- Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model
A series of mini-activities are used to demonstrate and allow practice in applying team development concepts.
The second half of the day has an extended experiential exercise so that new tools can be applied in a team development exercise. Peer and instructor coaching is used to ensure the tools and concepts are being applied effectively.