ILM Level 3 in Leadership & Management

Establishing a high performing team

Create a team that is an effective and rewarding work group.

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This course builds knowledge and understanding of how to develop and maintain effective working relationships in both formal and informal contexts. The role of open communication in creating effective working relationships is covered as well as the range of behaviours that can build or destroy trust. Participants explore the characteristics of groups and teams, using recognised models and theory of group formation as well as examples from within the workplace. Participants will learn how to identify team roles and understand their uses and implications from the perspective of a manager. We unpack tools that enable participants to gain skills in building a balanced team to achieve objectives.

Learning objectives

Following the completion of the course and assignment, the leader will be able to:

  • Explain the benefits of effective working relationships in developing and maintaining the team
  • Describe behaviours which could develop and maintain trust at work
  • Explain the role of communication in developing effective team working
  • Explain the differences between a group and a team
  • Describe the stages of an established model of group formation
  • Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model

Course content

Day 1

A series of mini-activities are used to demonstrate and allow practice in applying team development concepts.

Day 2

The second half of the day has an extended experiential exercise so that new tools can be applied in a team development exercise. Peer and instructor coaching is used to ensure the tools and concepts are being applied effectively.

Key information

Qualification credits

Part of the ILM Level 3 Award and Certificate pathways

Qualification credits

Part of the ILM Level 3 Certificate pathway


2 days

Maximum group size


Number of trainers


Mode of learning

Face to face or live online


Flexible - hotel or your premises

ILM unit code


Open course dates

Click on a date to book

ILM Level 3 qualification in Leadership and Management

This module is one of eight, that form our ILM Level 3 Certificate in Leadership and Management. 

The qualifications are designed for people who have leadership and management responsibilities but limited formal training. 

Delivered in English, or Arabic, participants can receive either a L3 Certificate or L3 Award according to the number of credits earned. 

The module sessions are highly interactive and based around experiential activities. We believe it’s important to have more than the minimum required contact time so there is room for discussion, activities and to apply the learning to real life situations.

The course is a blend of experiential activities, bite-sized teaching and discussionbased activities. We ensure a rich mixture of activities to engage all learning preferences. 

This course is around 40% experiential activities. 

This module earns credits which can be applied towards the L3 Award and L3 Certificate in Leadership and Management.  

Additionally, each participant completing the module will receive a Red Rock International certificate. 

This course is for first time leaders, those about to move into leadership, or for more established leaders who want to revisit fundamentals of leadership.  

Assessment is through a 1 hour guided conversation with the assessor. This avoids lengthy assignment writing, while still checking that the participant has adequate understanding.

The professional conversation can be face to face, or via video call. The assessor follows a structured sequence of questions and takes notes on the participant’s responses. The assessor is there to make it comfortable for the learner to share their understanding and achieve the best possible result.

Participants will be given assignment instructions during the Training sessions and encouraged to prepare for the professional conversation session by completing worksheets and undertaking any required workplace application activities/observations.

Where the assessor judges that insufficient evidence was collected for a pass, they will ask subsequent questions at an additional professional conversation meeting.

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