ILM Level 3 in Leadership & Management

Performance management

Gain confidence and skills to manage and improve staff performance.


Gain confidence and skills to manage and improve staff performance. This course provides a framework to understand how to set SMART individual targets for team members and then assess them fairly, both formally and informally against agreed standards. Participants will also learn how to give effective feedback, using recognised feedback models. How to manage underperformance in the workplace is also covered from the identification of potential areas of underperformance to the causes and actions to restore it. The course is rich in opportunities to reflect on current workplace practices and how to enhance them.

Learning objectives

Following the completion of the course and assignment, the leader will be able to:

  • Describe the value of formal and informal performance assessment in the workplace
  • Explain the role of the first line manager in performance management
  • Identify ways to ensure fair and objective formal assessment
  • Explain how to set SMART objectives for a team member
  • Explain how to set performance standards for a team member
  • Explain how to measure performance against agreed standards
  • Explain the importance of feedback to improve performance
  • Describe how to give effective feedback
  • Identify potential areas of underperformance in the workplace
  • Identify causes for failure to meet agreed performance levels
  • Describe actions to restore performance to acceptable levels

Course content

Day 1

A series of mini-activities are used to give practice in the different steps of the performance management process.

Day 2

The second half of the day has an extended experiential exercise so that new tools can be applied in increasingly life-like scenarios. Peer and instructor coaching is used to ensure the tools and concepts are being applied effectively and to help participants overcome barriers.

Key information

Qualification credits

Part of the ILM Level 3 Award and Certificate pathways

Qualification credits

Part of the ILM Level 3 Certificate pathway


2 days

Maximum group size


Number of trainers


Mode of learning

Face to face or live online


Flexible - hotel or your premises

ILM unit code


Open course dates

Click on a date to book

ILM Level 3 qualification in Leadership and Management

This module is one of eight, that form our ILM Level 3 Certificate in Leadership and Management. 

The qualifications are designed for people who have leadership and management responsibilities but limited formal training. 

Delivered in English, or Arabic, participants can receive either a L3 Certificate or L3 Award according to the number of credits earned. 

The module sessions are highly interactive and based around experiential activities. We believe it’s important to have more than the minimum required contact time so there is room for discussion, activities and to apply the learning to real life situations.

The course is a blend of experiential activities, bite-sized teaching and discussionbased activities. We ensure a rich mixture of activities to engage all learning preferences. 

This course is around 40% experiential activities. 

This module earns credits which can be applied towards the L3 Award and L3 Certificate in Leadership and Management.  

Additionally, each participant completing the module will receive a Red Rock International certificate. 

This course is for first time leaders, those about to move into leadership, or for more established leaders who want to revisit fundamentals of leadership.  

Assessment is through a 1 hour guided conversation with the assessor. This avoids lengthy assignment writing, while still checking that the participant has adequate understanding.

The professional conversation can be face to face, or via video call. The assessor follows a structured sequence of questions and takes notes on the participant’s responses. The assessor is there to make it comfortable for the learner to share their understanding and achieve the best possible result.

Participants will be given assignment instructions during the Training sessions and encouraged to prepare for the professional conversation session by completing worksheets and undertaking any required workplace application activities/observations.

Where the assessor judges that insufficient evidence was collected for a pass, they will ask subsequent questions at an additional professional conversation meeting.

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