Customer Service

Overview

Become a hero to your customers 

Our two-day course provides participants with the vision, tools, and behaviours to deliver world-class customer service. We begin by defining what exceptional service looks like for your organisation’s customers and mapping the customer journey. Participants will develop key skills such as active listening and ‘whole person’ communication.

Emotional intelligence techniques are introduced to build empathy and a genuine understanding of customer needs. We also break down relationship-building and trust into clear, actionable steps that can be practised and replicated.

The course equips participants with strategies to handle customer disappointments and frustrations, followed by practical tools to systematise, embed, and continuously improve customer service within your company’s culture.

Objectives

Following the completion of the course, participants will be able to:

  • Understand customer needs more deeply
  • Master key communication skills for building empathy
  • Build relationships and trust that lead to loyalty
  • Resolve customer disappointments and frustrations effectively
  • Create and sustain a culture of world-class customer service
  • Measure and enhance the customer experience

Content

Day 1 - Setting the Foundation for Customer Service Excellence

Day 2 - Delivering a Culture of Customer Service Excellence

Key information

Duration

2

Number of trainers

2

Group size

3-20

Mode of learning

Face to face or live online

Location

Flexible - hotel or your premises

Every Second Counts (p86-87)
ANA_7147-2
New - Programme Components (p40-41)
New - ILM Qualifications Page (p42 - 43)
ANA_7108-scaled.jpg
IMG_2477-scaled.jpg
Page-4-MUN007-1018-copy-2-scaled.jpg
QAG007-Cadre-7-scaled.jpg
Enquire About This Course
Features
Why choose Red Rock International for your team development?

Having worked with Qatar’s largest organisations, here are the reasons that our clients return to us again and again for their training and development needs. 

Leverage Qatar’s premium English and Arabic speaking trainers with a 10:1 participant to trainer ratio​.

When we say our content is experiential, we actually mean it – 40% of the training time is hands-on​.

Case studies and scenarios for a Qatar context. Develop key employees, identified talent, emerging leaders and existing managers.​

Our expert designers and coaches create content that is clear and concise because we have found that this is how people learn best.​

Working with Red Rock International in 4 steps

Our process can be broken down into 4 simple steps:

1. Free Consultation

We work with you to understand your needs, budget and time frame​. We will then provide you with an initial proposal and quotation.

2. Planning
& Design

A dedicated Project Manager will work with you to schedule and plan training delivery​ while our design team will work to tailor the course to your needs.

3. Deep
Learning

Our trainers will then take over and execute a truly remarkable experience for you and your team, ensuring active participation and deep learning.

4. Energised
Office

Apply your acquired skills to make a real-world impact. Your team will return to work feeling empowered to boost productivity and drive results.

Enquire about this course:

"*" indicates required fields

Name*
Hidden
Preference*
This field is for validation purposes and should be left unchanged.
Linkedin Instagram Facebook
ILM Approved Centre

Contact us

Get in touch

Copyright Red Rock International 2024 © All rights Reserved.

Request a call back

"*" indicates required fields

Hidden

We’ll get back in touch as soon as possible – normally within a day of receiving your message

Request a call back

"*" indicates required fields

Hidden

We’ll get back in touch as soon as possible – normally within a day of receiving your message