Customer Service

Become a hero to your customers 

Discover the powerful link between customer satisfaction, loyalty, and your company’s success. Under the expert guidance of experienced trainers, you’ll actively enhance your customer service skills through hands- on practice in diverse scenarios, receiving continuous coaching and feedback. This training course serves as a catalyst for organisational change, elevating your service provision to world-class standards.

Following the completion of the course, participants will be able to:

  • Analyse customer needs and expectations to tailor exceptional service that exceeds their demands
  • Master communication techniques that build empathy and strengthen customer connections
  • Cultivate lasting relationships and trust that drive customer loyalty and retention
  • Tackle customer disappointments effectively, turning frustrations into positive outcomes
  • Create and maintain a culture of exceptional customer service that sets your organisation apart
  • Implement strategies to measure and continuously improve the customer experience for lasting satisfaction

Key information

Duration

2 days

Number of trainers

2

Group size

3-20

Mode of learning

Face to face or live online

Location

Flexible - hotel or your premises

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Man sitting at a table with his hand on his chest in a gesture of gratitude.
A Qatari man in a classroom, looking focused as he writes on a piece of paper.
Two men, one British and one Qatari, shaking hands and smiling.
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Woman standing in front of a whiteboard, passionately demonstrating an activity to a classroom.
Enquire About This Course
Features
Why choose Red Rock International for your team development?

Having worked with Qatar’s largest organisations, here are the reasons that our clients return to us again and again for their training and development needs. 

Leverage Qatar’s premium English and Arabic speaking trainers with a 10:1 participant to trainer ratio​.

When we say our content is experiential, we actually mean it – 40% of the training time is hands-on​.

Case studies and scenarios for a Qatar context. Develop key employees, identified talent, emerging leaders and existing managers.​

Our expert designers and coaches create content that is clear and concise because we have found that this is how people learn best.​

Working with Red Rock International in 4 steps

Our process can be broken down into 4 simple steps:

1. Free Consultation

We work with you to understand your needs, budget and time frame​. We will then provide you with an initial proposal and quotation.

2. Planning
& Design

A dedicated Project Manager will work with you to schedule and plan training delivery​ while our design team will work to tailor the course to your needs.

3. Deep
Learning

Our trainers will then take over and execute a truly remarkable experience for you and your team, ensuring active participation and deep learning.

4. Energised
Office

Apply your acquired skills to make a real-world impact. Your team will return to work feeling empowered to boost productivity and drive results.

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