Customer Service

Become a hero to your customers

Discover the powerful link between customer satisfaction, loyalty, and your company’s success. Under the expert guidance of experienced trainers, you’ll actively enhance your customer service skills through hands- on practice in diverse scenarios, receiving continuous coaching and feedback. This training course serves as a catalyst for organisational change, elevating your service provision to world-class standards.

Following the completion of the course, participants will be able to:

Analyse customer needs and expectations to tailor exceptional service that exceeds their demands
Master communication techniques that build empathy and strengthen customer connections
Cultivate lasting relationships and trust that drive customer loyalty and retention
Tackle customer disappointments effectively, turning frustrations into positive outcomes
Create and maintain a culture of exceptional customer service that sets your organisation apart
Implement strategies to measure and continuously improve the customer experience for lasting satisfaction

Key information

Duration

2 days

Number of trainers

2

Group size

3-20

Mode of learning

Face to face or live online

Location

Flexible - hotel or your premises

Group of people discussing a topic, with one man gesturing

Man sitting at a table with his hand on his chest in a gesture of gratitude.

A Qatari man in a classroom, looking focused as he writes on a piece of paper.

Two men, one British and one Qatari, shaking hands and smiling.

Woman in a classroom setting, sharing an image with her audience

Woman standing in front of a whiteboard, passionately demonstrating an activity to a classroom.

Enquire About This Course

Features

Why choose Red Rock International for your team development?

Having worked with Qatar’s largest organisations, here are the reasons that our clients return to us again and again for their training and development needs.

Premium trainers

Leverage Qatar’s premium English and Arabic speaking trainers with a 10:1 participant to trainer ratio.

40% experiential

When we say our content is experiential, we actually mean it – 40% of the training time is hands-on.

Targeted & relevant

Case studies and scenarios for a Qatar context. Develop key employees, identified talent, emerging leaders and existing managers.

Clear content

Our expert designers and coaches create content that is clear and concise because we have found that this is how people learn best.

Working with Red Rock International in 4 steps

Our process can be broken down into 4 simple steps:

1. Free Consultation

We work with you to understand your needs, budget and time frame. We will then provide you with an initial proposal and quotation.

2. Planning
& Design

A dedicated Project Manager will work with you to schedule and plan training delivery while our design team will work to tailor the course to your needs.