KSA
United Kingdom
United Arab Emirates
Conflict Management
This training empowers participants to use the right skills and understanding to take charge of their situation and achieve the best results for everyone involved. We introduce participants to important theoretical concepts and equip them with an intuitive process they can use anywhere. By drawing on key conflict management concepts from neuroscience and social science, we help demystify the field of conflict.
Once participants understand the triggers and elements involved in conflict—and that conflict doesn’t mean being out of control—we work through a step-by-step conflict management process. This process includes role-playing, practical exercises, and reviews. By the end of the training, participants have the confidence, tools, and understanding to implement these vital skills in their workplace.
Learning objectives
At the end of the course and the mission, the manager will be able to:
- Quickly identify conflict situations to avoid pitfalls
- Engage in difficult conversations, rather than avoiding them, while maintaining the relationship.
- Remove barriers to effective sharing and communicate ideas clearly
- Preventing Conflict Escalation Through Skillful Dialogue
- Managing your emotions professionally
- Make clear decisions that benefit both parties
Participant Profile
Conflicts, disagreements, and difficult conversations are a fact of life; what matters is how you handle them. This conflict management training is designed for executives and sales team leaders who want to develop practical, effective conflict management skills and achieve positive results.
Course content
Day 1
A series of mini-activities are used to demonstrate and allow practise in applying leadership styles to different situations.
